Hotel Review Ratings
The inn and hotel rating system scrutinizes five fundamental facets for each facility to offer insight into whether a particular inn may suit the needs of the reader. Each facet of the rating system is rated according to the quality of amenity provided and then all five areas are averaged for an overall rating for the hotel or inn. The categories for which the facility is rated are:
Guest Rooms
This category takes into consideration size of room and bath, decor and quality of linens and bedding as well as amenities provided with the room at no additional cost. How currently updates and freshness of room is also considered.
Cleanliness
This category examines the appearance of the entire facility in addition to the rooms. Ratings are based upon how well and often rooms and common areas are cleaned and whether wear and tear of carpeting, floor tiles, scuff marks, water stains, etc. are visible. Maintenance, housekeeping and lighting of all guest rooms, stairs, elevators, and common areas, as well as kitchen and restaurant facilities are all considered in the cleanliness rating.
Service
This important aspect of a guest's stay is considered on two levels. Services offered as guest courtesies and interactive service between staff and the guest. An inn or hotel may earn high ratings for having a full dining room and bar service for three meals or 24-hour rooms service as an example and they will be rated as well, for the promptness, efficiency, and demeanor of the staff member providing the food service.
Dining
Rating for facilities with onsite restaurants will be determined by the quality food and service provided by those onsite eateries. A facility with no onsite food service will have that detail reflected in the rating however, a choice of good quality, nearby or easily accessible restaurants will be considered in the dining rating for those establishments with no onsite food service.
Value
Value rating is not determined by price but rather by giving consideration to the ratings of all the other aspects of the rating system for a particular facility and by offering a determination as to whether the cost of one night at the facility is commensurate, by seasonal and industry standards, with the level of room appointment and comfort, cleanliness of entire facility, services offered and provided and dining options combined.
Guest Rooms 
Cleanliness
Service
Dining
Value
Hotel, inns or bed and breakfasts earning a 5 diamond rating are members of an exclusive group of guest service establishments that offer highest quality materials to outfit the guestrooms with the highest quality linens, furnishings and beautification with attention to the minutest detail in anticipation of the guest's comfort, enjoyment and needs. All common areas, sitting rooms, lobby, restrooms and food service areas in a 5 diamond facility are designed with attention to a guest's needs, convenience and pleasure offering the same quality of luxury and opulence as the individual guest rooms.
The common areas present as impeccably clean, well maintained and plush in lighting, art selection and furnishings all the while, the servicing of the rooms and common areas is regular but discreet, professional and unobtrusive. Inter-personal service is personable, polite and solicitous of guest's needs. Service materials are the highest quality (laundry, linens, daily provision of in-room conveniences, well-stocked bar and snacks, message service, etc.) and provided regularly in an unobtrusive fashion and in anticipation of guest's needs.
Dining provided by the establishment will offer an exceptionally high degree of service and hospitality. The highest degree of freshness, portion sizes and precision cooking methods will be consistent. Full bar service and desirable, top quality wines are available. Staff training in these facilities is such that the prevailing concern is the flawless execution of guest services. The value of a stay in a 5 diamond facility will be commensurate with seasonal and industry standards and will be determined by consideration of the balance of all other facets of rating and the cost of a one-night stay. Other variables are also considered in a value rating, such as multiple night discounts, midweek pricing, etc.
A hotel, inn or bed and breakfast enterprise earning a 4 diamond rating is a member of a superior group of guest service establishments that offer high quality materials to outfit the guestrooms with quality linens, furnishings and accoutrement with attention to guest comfort and needs. All common area, sitting rooms, lobby, restrooms and food service areas in a 4 diamond facility are designed and maintained with guest convenience and needs as a foremost consideration.
The common areas present as spotlessly clean and well lighted with no noticeable wear in carpets, walls, ceilings, paint, or decorations so that surroundings are consistently pleasing to the eye. The servicing and maintenance of guestrooms and common areas is completed without inconvenience to guests. Inter-personal service is prompt, polite and efficient, and is performed with the pleasure and convenience of the guest as the topmost concern. Service materials are of high quality and provided daily in a convenient and discreet fashion in answer to a guest's needs. Dining facilities provided by the 4-diamond establishment will offer a high degree of service and hospitality.
Food offerings are well prepared with fresh products, attention to seasoning and preparation to produce pleasing flavors. Full bar service and desirable wines are available. Staff training in these facilities is such that the prevailing concern is the professional performance of services to anticipate and meet guests' needs for every comfort and pleasure. The value of a stay in a 4 diamond facility will be commensurate with seasonal and industry standards and will be determined by consideration of the balance of all other facets of rating and the cost of a one-night stay. Other variables are also considered in a value rating, such as multiple night discounts, midweek pricing, etc.
A hotel, inn or bed and breakfast earning a 3 diamond rating offer higher than average guestrooms, which provide attractive and comfortable furnishings with practical accoutrements for guest convenience. All guest rooms and common areas are agreeably clean lighted and maintained for guests' comfort with updated carpets, paint and decorations. Regular maintenance of rooms and common areas is performed with considerable effort to avoid inconveniencing guests. Inter-personal service is friendly and prompt and is performed expediently to provide information and directions, replenish guests' rooms with linens, toiletries and to ensure all conveniences and equipment are in good repair and efficient working order.
Dining in a 3 diamond enterprise offers a crowd-pleasing menu. Tasty favorites are presented along with some unique specialty items. Dishes are served with pleasant attention to presentation and speed. Full service bar may be available. Beer and wine are offered. Restaurant staff is pleased to execute dining room services with the diner's need for well-prepared food, served as ordered, in enjoyable surroundings.
The value of a stay in a 3 diamond facility will be commensurate with seasonal and industry standards and will be determined by consideration of the balance of all other facets of rating and the cost of a one-night stay. Other variables are also considered in a value rating, such as multiple night discounts, midweek pricing, etc.
Guests staying in hotels, inns or bed and breakfast establishments earning a 2 diamond rating will find neat and efficient and comfortable guestrooms offering serviceable beds, televisions, coffee and beverage service and bathroom accoutrement. Rooms, common areas and ground are regularly cleaned and maintained for customer satisfaction. Service in a 2 diamond organization will meet the customer's need for a convenient location and a pleasant and secure stay. Linens and daily housekeeping are provided. Inter-personal service may be limited to front desk services and self-service fitness rooms, pool areas, etc. Room cleanings are completed daily on the house schedule unless otherwise requested with convenience of the guest in mind.
A guest may expect to self cater in some 2 diamond establishment as they may or may not offer room service depending on whether there is an in-house kitchen to accommodate. In-house Dining a 2 diamond hotel, inn or bed and breakfast may be limited to a cold or continental type breakfast. Some hot foods such as a waffle station or omelets may be available. Often, these 2 diamond type accommodations are conveniently located and will be pleased to provide suggestions or directions to nearby eateries. The value of a stay in a 2 diamond facility will be commensurate with seasonal and industry standards and will be determined by consideration of the balance of all other facets of rating and the cost of a one-night stay. Other variables are also considered in a value rating, such as multiple night discounts, midweek pricing, etc.
A hotel, inn or bed and breakfast earning a 1-diamond rating will provide the budget conscious guest with a neat guestroom meeting the basic needs for a secure and comfortable room. These are likely self-catering and will provide limited room and cleaning services. Front desk service will provide check-in and a key and will be available to provide information about nearby dining facilities and tourist attractions.
The value of a stay in a 1 diamond facility will be commensurate with seasonal and industry standards and will be determined by consideration of the balance of all other facets of rating and the cost of a one-night stay. Other variables are also considered in a value rating, such as multiple night discounts, midweek pricing, etc.
The Signatures Group, Inc. is an award winning IATAN endorsed local reservation call center and travel agency that inspects hotels and inns in the Charleston area and provides interesting and informative online reviews for travelers to help them make an educated decision about where to stay.
- Address: Summerville SC 29485
- Local Phone: 843.628.3622
- Toll Free: 800.252.7958
- Fax: 800.252.7959
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